Lupita: who she is and how she keeps your family in Mexico company

You can't be in your mom's kitchen every afternoon. Lupita is designed to help that distance weigh less.

Who Lupita is

Lupita is SaludCompartida's AI companion. Her job is to keep your family in Mexico company with a voice call: to say hello, ask how they are, listen and remind them that they have their doctor.

She speaks the way people speak at home. She uses the formal "usted" with those who prefer it, asks about the day before asking about health, and is never in a hurry.

Why she calls first

Many older adults don't ask for help. They don't want to be a bother, or they think "it's nothing." That is why Lupita is designed to call first, instead of waiting to be called.

First she talks. Once there is trust, and if it is needed, she reminds your family that they can talk to a doctor or a psychologist in the plan.

How she was designed

The way Lupita talks was designed with Mexican sociologists, anthropologists and clinical psychologists. That is why she takes care of what matters there: respect, each person's pace and the words of each region.

What you see and what stays private

What your family talks about with Lupita is private. You see how many calls there were and with whom, so you know your family has company. You never see what they talked about.

What Lupita does not do

• She does not prescribe medicine or give diagnoses.
• She does not replace the doctor or the psychologist: she brings them closer.
• She does not handle emergencies. In an emergency in Mexico, call 911.

Lupita does not replace you

Your call is still yours. Lupita keeps your family company on the days you can't call, so they feel someone is looking out for them.